Refund Policy
RETURNS ARE NOT FREE — RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY
At Emma's Boutique, we want every customer to be happy with their purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Please note that return shipping costs are the responsibility of the customer.
RETURN CONDITIONS
To be eligible for a return, your item must meet the following requirements:
- The order must include all original parts, accessories, and packaging.
- The product must be returned in the same condition as received.
- Only normal handling of the product is accepted. Items damaged due to improper use, carelessness, or misuse cannot be returned.
- Products where hygiene is important must be clean and in suitable condition before being returned.
- Any product defect must be reported immediately after receiving your order.
- Customers are responsible for all return shipping costs.
Once your return has been received, it will be reviewed. Returns are processed within 7 business days. If all return conditions are met, your return will be approved during this timeframe.
Emma's Boutique reserves the right to refuse returned items if they appear to have been used, damaged, or altered outside of normal handling.
HOW TO RETURN AN ORDER
1. Contact Us
Send an email to:
with the subject line:
"Return Request"
2. Provide Your Information
Please include the following details in your email:
- Order number
- Full name
- Shipping address
- Reason for the return
- Photos of the product if the item is damaged or defective
3. Wait For Return Instructions
After reviewing your request, we will contact you with the correct return address.
Do not send your order back to the original sender address.
Please wait until you receive the official return instructions from Emma's Boutique.
4. Ship Your Return
Once approved, the customer is responsible for shipping the item back to our designated return location.
All return shipping costs must be paid by the customer.
CANCELLATION RIGHTS
You have the right to cancel your order within 14 days after receiving your final item.
To request a cancellation, please contact us at:
and provide a clear statement explaining your decision.
Orders Already In Transit
If your order has already been shipped and is on its way, cancellation is no longer possible. Please wait until your order arrives and follow our return process if you wish to send it back.
WHAT WE REFUND
If your return is approved, we will refund:
- The amount paid for the returned products
- Any applicable eligible payments received
Refunds do not include:
- Return shipping costs
- Additional delivery fees
Approved refunds will be processed within 14 days using the original payment method.
WHAT WE DO NOT REFUND
The following costs or situations are not eligible for refunds:
- Return shipping costs
- Additional delivery charges
- Items damaged due to improper handling
- Products returned without following the required return procedure
IMPORTANT
All returns must be shipped to the provided return address at the customer's own expense.
For any questions regarding returns, please contact:
Emma's Boutique
Email: info@boutiqueemma.com